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Our global delivery network ranges from India, Australia, US & PNG offering an integrated 24/7 framework of specialized business process skills. Experienced workforce of outsourcing professionals with disciplined approach to execution and delivery

Precise and objective performance metrics and effective governance mechanisms are in place to ensure goals are met and tracked along the way. State-of-the-art technology / telecommunications are used to meet client demand for speed and security while our systems are designed to transfer data quickly and securely

For more than 6 years, Dhanush has managed confidential and time-sensitive workflow for corporations and their advisors. Unprecedented security protocols are employed in each facility including application security, site security and extensive employee background checks. We are ISO 9001 compliant and SAS 70 Type II certified

Business Continuity Protection – In assuming core client functions, we acknowledge that downtime is not an option. With a resilient operating strategy that utilizes our extensive network of global facilities, we provide clients with the assurance they deserve.

Industry Leading Quality Control Standards – Our strong quality control standards and a pervasive Six Sigma program drives continuous process improvements

 
 

BPO SETUP SERVICES & SOLUTIONS

Dhanush BPO provides a range of solutions for organizations looking to setup a Call Center or a BPO (Business Process Outsourcing) office

We offer services such as,

  • Implementation of BPO/Call Center business
  • Establish BPO/KPO Processes
  • Recruit Staff
  • Generic BPO and Business Vertical Training
  • Marketing Services
  • Sign up with End Clients
  • Client environment process establishment
  • Voice/Web Process Support
  • Infrastructure Support (Both Basic and IT)
  • Quality control training
  • Preventive and Break down Maintenance
  • Dialer and CRM Solution, Reporting and Support
  • Storage & Backup Solutions
  • Internet / Intranet Solutions

IT Audit Services
AWARDS
 
2009
  • Dhanush BPO listed among the Best Managed Outsourcing Vendors in The Blue Book of Outsourcing. Received Excel Challenge Award
  • Ranked 3rd among the Top 10 Customer Process Outsourcing, R&A, and Document Process Outsourcing providers by The Blue Book of Outsourcing
2010
  • Awarded Most Valued Supplier and Best in- Center Provider by Reliance
  • Ranked as #11 Offshore Service Provider in India for solution services by Global Services ltd

GLOBAL BPO SERVICES

Dhanush BPO provides a range of service solutions for its Business Process Outsourcing business

  • E-mail Technical Support – Process inbound email technical support cases
  • Inbound Telephone Call Technical Support – Process inbound voice telephone technical support cases\
  • Inbound Customer Service Telephone Call Support – Process inbound voice telephone calls from new end customers asking general product inquiries
  • Customer Services includes Retail, Utilities, Publishers, Printers, Pharmaceuticals, Energy & Creative Communications
  • Professional Services includes Law Firms, Consulting Firms, Accounting Firms, Financial Management & Transaction Processing Services
  • Financial Services include Investment Banking Firms, Insurance, Private Equity, and Research & Analytics

COMPETITIVE STRATEGY

We leverage our onsite, onshore and offshore resources to design, operate, and lead critical programs for our clients, yielding higher productivity and world-class service delivery.

Unprecedented Global Reach – Seamless integration of offshore / near-shore delivery center’s with highly secure client service centers.

VALUE PROPOSITION

Outsourcing Options

  • Global delivery onsite / offshore model
  • Onsite subcontracting with offshoring
  • Pure offshore projects
  • Offshoring individual projects

Benefits

  • Cost reduction
  • Speed time to market
  • Improved service quality
  • Increased ability to focus on core competencies
  • Enhanced capabilities to look into key competitive areas


OUR CLIENTS